Frequently Asked Questions
Why did I receive a text message?
If you’ve received a text from us, don’t despair! The text message is from Diagnostic Imaging Associates (DIA) regarding an action needed on your account. For example, a balance might be remaining for the physician services provided during your recent visit.
How do I stop receiving text messages and receive a paper bill instead?
Simply reply STOP to any text message and a paper statement will be sent to the address provided by the facility that performed the imaging.
Why is there a long hold time to speak to a billing specialist?
Our hold times are longer when we experience a higher volume of calls. Mondays are always a high call volume day. For shorter hold times, please consider calling on a different day of the week.
I don't want to wait on hold to speak to a billing specialist. Are there any other options?
Yes. Select the call back option and a billing specialist will call you back as soon as possible.
Why am I receiving this bill?
Thank you for using our services! You are receiving this bill for the services provided by the radiologist. This charge is separate from the hospital bill.
Why do I receive separate bills from the hospital and from the physician?
Every hospital visit involves different physician specialists and hospital resources. A physician specialist is typically required to submit their billing separate from the hospital. For example, if you came to the emergency room and had an x-ray and laboratory tests, you may receive a bill from the emergency room physician for their professional services, but also, a bill from the radiologist for interpreting any x-rays.
How can I request a copy of my statement?
In order to receive a copy of your statement, please log into our Billing Portal and click on “Download Statement”. Instructions will be provided on the multiple ways you can receive your statement there.
How can I add or change my insurance? Will you bill my primary and secondary insurance carriers?
Yes, Diagnostic Imaging Associates will submit the bill to your insurance carriers first. We will also include Worker’s Compensation and Automobile insurance. You can log into our Billing Portal to modify or add multiple insurance policies to your account.
If you have a secondary insurance company, a claim will be sent to the secondary insurance company after the primary insurance company pays first. You are then required to supply the pertinent billing information that the secondary insurer may require.
Why did my insurance pay only a part of my bill?
Most insurance plans require that you pay a co-payment, coinsurance or deductible for your health care expenses. Please contact your insurance company for further questions about your health care coverage. You may also log into our Billing Portal to ensure you have added your insurance carrier(s).
How can I pay my bill or set up a payment plan?
If you log into our Billing Portal you can find the option to pay your bill or set up a payment plan and make an initial payment. PatientFolio accepts all major credit cards.
I am unable to log into the billing portal with the details I have provided.
For technical assistance, please call the following number: 918-323-4852